When should tech companies refuse to serve hate groups?

Every few months, a tech company faces backlash over providing services to a hate group of some kind. Usually they explain their decision as a commitment to promoting free speech and a fair and open society. But in reality, that tech company SHOULD turn down those clients, precisely BECAUSE it values free speech and aContinue reading “When should tech companies refuse to serve hate groups?”

The Intolerable Speech Rule: the Paradox of Tolerance for tech companies

On Monday, I’ll be giving a talk at Airbnb about the Paradox of Tolerance and how tech companies can use it to decide whether or not to allow white supremacists to use their products. Here’s the TL;DW version: The Paradox of Tolerance says that a tolerant society should be intolerant of one thing: intolerance itself.Continue reading “The Intolerable Speech Rule: the Paradox of Tolerance for tech companies”