productivity – Frame Shift Consulting

Why “assume good intent” backfires

A view from the top of a curving staircase, showing a descending spiral of muted green and brown colors

Telling people to “assume good intent” focuses on intentions rather than effects, helps bad actors waste other people’s time, and creates more pointless arguments.

Normal is not coming back

A large and dramatic storm cloud towers over the tarmac of an airport. The cloud is reflected in the wet runway.

This isn’t sustainable. Many of us are stumbling through our work days, spacing meetings and missing deadlines. You might be thinking, “I can keep going for a few more months, until things get back to normal.” It’s time to accept it: “Normal” is not coming back. What would we do differently if we accepted thisContinue reading “Normal is not coming back”