When should tech companies refuse to serve hate groups?

Every few months, a tech company faces backlash over providing services to a hate group of some kind. Usually they explain their decision as a commitment to promoting free speech and a fair and open society. But in reality, that tech company SHOULD turn down those clients, precisely BECAUSE it values free speech and aContinueContinue reading “When should tech companies refuse to serve hate groups?”

Religious Beliefs and the Paradox of Tolerance

Someone tells you, “My religious beliefs say that homosexuality and abortion are wrong. When you tell me I can’t express those beliefs in this organization, you are excluding me on the basis of my religion.” What do you do? I can’t give you legal or HR advice, but I can give you an ethical solutionContinueContinue reading “Religious Beliefs and the Paradox of Tolerance”

The Intolerable Speech Rule: the Paradox of Tolerance for tech companies

On Monday, I’ll be giving a talk at Airbnb about the Paradox of Tolerance and how tech companies can use it to decide whether or not to allow white supremacists to use their products. Here’s the TL;DW version: The Paradox of Tolerance says that a tolerant society should be intolerant of one thing: intolerance itself.ContinueContinue reading “The Intolerable Speech Rule: the Paradox of Tolerance for tech companies”