Code of Conduct services

Codes of conduct are a vital part of a healthy community, but implementing and enforcing them is not an easy task. Frame Shift Consulting can help your organization prepare for difficult situations with services including:

  • Retainer agreements for on-call consulting
  • Customized training for leadership and responders
  • Code of conduct review and creation
  • Assistance during events

A smiling middle-aged white woman with short bleached blonde hairOur expert code of conduct consultant, Valerie Aurora, has more than 10 years of real-world experience helping dozens of conferences, communities, venture capital firms, and non-profits adopt and implement code of conducts. She is a lead author of the most popular code of conduct, in use by thousands conferences and communities, and the lead author of “How to Respond to Code of Conduct Reports,” a comprehensive guide to codes of conduct. She has personally responded to dozens of code of conduct reports, ranging from minor misunderstandings to serious acts of violence. Our clients include Wikimedia Foundation, Open Technology Fund, Blackbird Ventures, and CoreOS.

For a free initial consultation, email us at

“Valerie helped us write and adopt a code of conduct that could be a model for our industry as well as a guide for our firm. She is deeply experienced and gave nuanced, direct advice and we look forward to using her book to train our staff.” —Samantha Wong, partner at Blackbird Ventures

“Val was a trusted adviser to us as we planned and practiced responses to Code of Conduct incidents that might arise at conferences or in our open source communities. Her advice was practical and paired with a diverse set of potential scenarios to build confidence, and with it we felt prepared to act in a responsible and orderly way.” —Brandon Philips, co-founder and CTO of CoreOS

“Valerie advised us when creating the code of conduct in Wikimedia’s technical spaces. Her input was invaluable in navigating the challenge of creating a code of conduct that was co-created by our community. Her advice was practical, flexible, and informative, and empowered us to produce a code that represents our communities’ values, has a framework for updates and improvements, and continues to improve the experience of our technical contributors all over the world.” —Moriel Schottlender, Senior Software Engineer, Wikimedia Foundation

Code of Conduct book

Book cover with background image of seagulls on a beach

We literally wrote the book on codes of conduct! “How to Respond to Code of Conduct Reports,” written by Valerie Aurora and Mary Gardiner and edited by Annalee Flower Horne, is now available for free download. This comprehensive guide includes:

  • What to include in a code of conduct (and what to leave out)
  • How to prepare to enforce a code of conduct
  • Step-by-step instructions on how to respond to a report
  • In-depth discussion of relevant topics
  • Dozens of real-world examples of responding to reports

The book is available under the CC BY-SA 4.0 license, allowing free reuse and modification of the materials as long as you credit the authors.

Download here (Kindle, EPUB, PDF)

“I highly recommend Val Aurora’s new book on code of conduct enforcement. Until reading it I had no idea how unprepared I’d been to deal with a code of conduct violation at the Tech Intersections conference. It was also interesting to read.” —Ellen Spertus, computer science professor at Mills College

“As part of co-chairing an international conference which did not have a code of conduct in its earlier editions, I have to write a principled and precise code of conduct as well as respond to reports. This book was an invaluable help, as I had no previous training in this area. This book is an important contribution to making academia a safer and more welcoming place. I recommended it to many of my colleagues.” —Vincent Lostanlen, postdoctoral fellow at Cornell Lab of Ornithology

Press kit